Absolutely No Sales To Minors!
You Must Be 18 Years Of Age Or Older To Purchase Knives, Defense Weapons, Etc..
Please Be Sure That You Are Also Complying With All State And Local Laws. This Item Does Not Contain Any Real Animal Parts
And Is An Imitation Handle.

All items sold by Xcellence Instruments are represented by a stock photo. The item for sale is pictured and described on this page. The stock photo may include additional items for display purpose only – which will not be included. Packages may show wear or be opened if the battery is replaced or during the inspection. Please note that pattern placement of some items may differ from what is shown in the listing. Each item is carefully inspected before being offered for sale. Please read item description for details concerning AS IS items.

If you are interested in buying used/ pre-owned merchandise. Everything has been checked, however, we do not inspect it/them with a microscope. There are NO RIPS or STAINS unless otherwise mentioned. All our “gently used” items are sold as is – meaning it is a very good condition without any obvious use. Any flaws will be mentioned in the listing. We inspect and describe the items as accurately as possible.

Due to differences in lighting, fabric textures, and your computer settings, colors can differ. We try to describe the color according to the HTML color code. However, we are not responsible if the item color differs slightly from the color on your monitor. Please look at the title or color title for the exact color rather than the pictures.

We accept PayPal only, and will only ship to shipping addresses confirmed by PayPal. Please make sure your PayPal address on file is up to date and accurate. PayPal allows you to pay using a major credit card or direct transfer from your bank accounts. If your PayPal payment is drafted from your checking account, we will wait for your PayPal check to get paid to our PayPal account before we ship.

All merchandise are shipped within 48 business hours of receipt of payment. We do video recording inspection before the shipping. All merchandise are shipped out from New Jersey USA warehouse. Standard delivery usually arrives within 2-9 business days. Your tracking number will be updated to your account the same day. We offer discounted shipping with combined orders. To eligible must be paid together at the same time. Please request for the invoice after you completed with your multiple purchases. Shipping charges are not based on only actual postage costs. Postage, packaging materials such as a poly mailer, labels, tape, protective sleeve, insurance included in the shipping charges.

All merchandise are shipped within 48 business hours of receipt of payment. We do video recording inspection before the shipping. All merchandise are shipped out from New Jersey USA warehouse. Standard delivery usually arrives within 7-12 business days. Your tracking number will be updated to your account the same day. Duty fees are the buyer’s responsibility. With international shipping, there is a chance that duty fees might be charged. Please contact your country’s customs agent to ensure you are informed of these charges. We are currently using the United States Postal Service to all international destinations. We do not ship without tracking. Tracking is a vital part of getting your item. Once the package leaves the United States, USPS (USA mail service) has no control at all of the delivery date. It will depend on your country’s postal service. Please remember your item must go through customs which can delay receiving your item in a timely manner. Please contact us before purchasing if you have any questions. We offer discounted shipping with combined orders. To eligible must be paid together at the same time. Please request for the invoice after you completed with your multiple purchases. Shipping charges are not based on only actual postage costs. Postage, packaging materials such as a poly mailer, labels, tape, protective sleeve, insurance included in the shipping charges.

ONE YEAR WARRANTY COVERAGE:

  • The warranty begins on the date of delivery and expires on the 365th day.
  • Manufacturer warranty covers the mechanical failure of the product during normal usage.
  • Within 365 days of warranty coverage any manufacturing defects or malfunctions of the product, the product will be a free exchange.
  • Buyer pays only shipping

WHAT IS NOT COVERED:

  • Accidental damage from handling, such as damage from drops, Lost or stolen items.
  • Any product that is misused and caused damage to the product.
  • Products damaged by the failure to properly clean, maintain or lubricate, operator negligence, misuse, abuse, improper
  • equipment modifications, attachments or installation or assembly, vandalism, animal or insect infestation.
  • Any damage caused by any unforeseen physical activity or natural disasters such as storms, perils of the sea, tornadoes,
  • hurricanes, floods, and earthquakes).
  • Consumable blades sold with the products.
  • Items sold in a private (e.g. flea market, yard sale, estate sale, craigslist).

YOUR RESPONSIBILITIES:

  • Request a return authorization number. Providing us with a complete copy of proof of purchase, you can send us a
  • digital copy through eBay message with a short description and images (if possible), describing what happened.
  • Unauthorized returns will be refused and returned at buyer expense.

EXCHANGE

If you are interested in our EXCHANGE policy Please email, text or What’s app us with your purchase information or questions.
Email: exchange@xcellenceinstruments.com
Text or What’s app: +1 732.497.2627
We send you an exchange authorization number. You mail us your old same product of any brand, in any condition, ones we receive your package, we will refund you 33% of your purchase price.
(Shipping you paid in that order will not qualify for 33% discount.)

If for any reason, you’re not satisfied with your purchase, you may return it within 30 days of the purchase. We also do our best to describe our items. If there is a question about an item or an error please notify us and let us know.
Refund will be issued only if

  • UNOPENED,
  • UNUSED and
  • ORIGINAL PACKING

In case of a return please also note that original shipping charges are
NON-REFUNDABLE.
Return shipping charges are paid by the customer.

PLEASE NOTE

We DO NOT refund without getting an item back.

  • We are excited to leave positive feedback for all our customers.
  • We want to be sure you are satisfied.
  • We hope you are satisfied with it and our service if everything has gone smoothly, we’d really appreciate it if you could
  • take just a few seconds to leave feedback for us. It really affects our ability to sell and be successful.
  • In the case of any problem, we make every effort to resolve it.

Please email, text or What’s app us with all your questions.
Email: contact@xcellenceinstruments.com
Text or What’s app: +17324972627
Business Hours:
Monday through Friday 9 am to 6 pm
Saturday 9 am to 3 pm ( Eastern Time ).
Closed most major US holidays and Sunday.
If you are contacting us after hours, please note that your email or text answered the next business day.